Returns Policy

If you need to return any item supplied by please follow the procedures set out below:

  1. All items that you wish to return should be notified to in writing within 7 days of receipt of the goods excluding weekends and bank/public holidays.
    Any products personalised with iD-Me are non-returnable.
  2. All items notified to be returned should be returned to Returns Dept,, C/O Duncan Fearnley Cricket Sales Ltd, Unit 4 Lowesmoor Wharf, Lowesmoor, Worcester WR1 2RS within a reasonable time of notification.
  3. Complete the Returns Form giving as much information as possible (make yourself a copy of the Returns Form for future reference). Click the green links to download a copy of the Returns Form.
  4. Pack the item(s) securely complete with the Returns Form enclosed ensuring reasonable care is taken with all the item(s) and where possible the original packaging is included.
  5. The cost of any Return is at the cost of the consumer. It is recommended any package is sent via your local post office plus it is advised that you send any parcel(s) recorded 'Signed For' so that you can trace the parcel(s) if needs be.
  6. Refunds and exchanges will be processed within 30 days of notification.
  7. If an exchange or replacement is required immediately it is advised that a new order is placed with the sales office for what is required and that your return should request a Refund stating in the reasons that a new order has been placed separately.

Please note return postage costs will only be refunded for returns where products are deemed to be faulty or where has sent incorrect products. Postage refunds will be given up to a maximum value of Royal Mail’s 1st Class Signed For Mail or Parcel Post. Any additional costs incurred will be at the cost of the consumer.

If you have any further queries please contact for advice before returning your item(s).

Returns Dept,

t 01905 743390 | f 01905 724518 |